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Privacy Policy

Economical Engineering Services Australia Pty Ltd

Last Updated: 10 February 2026

Introduction

Economical Engineering Services Australia Pty Ltd (“EESA”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information collected through our website and business operations.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting personal information to us, you agree to the terms outlined in this Privacy Policy.

Scope of this Policy

This Privacy Policy applies to personal information collected through:

The EESA website
Online enquiry and lead generation forms
Customer enquiries
Supplier and partner communications
Business transactions and services

This policy applies only to the EESA website and does not extend to third-party websites linked from our website.

Information We Collect

We may collect personal and business information including:

Personal and Business Information

Full name
Company name
Job title or position
Email address
Phone number
Business address
Enquiry and quotation details
Order and transaction information
Payment and billing details
Communication records with our team

Website and Technical Information

When you access our website, certain technical information may be automatically collected, including:

IP address
Browser type and version
Device information
Website usage data
Pages visited
Time spent on pages
Referring website addresses
Cookies and analytics data

This information helps us understand website performance and improve user experience.

How We Collect Information

We collect personal information through lawful and fair means when you:

Submit an enquiry through our website
Request a quotation
Contact us via email or phone
Subscribe to newsletters or marketing updates
Place an order or engage our services
Interact with our website or digital platforms

Providing personal information is generally voluntary. However, failure to provide certain information may limit our ability to respond to enquiries or provide services.

Purpose of Collecting Personal Information

We collect and use personal information for purposes including:

Responding to enquiries and requests
Providing quotations and product information
Processing orders and delivering products or services
Managing accounts, billing, and payments
Communicating with customers, suppliers, and partners
Improving our products, services, and website performance
Complying with legal and regulatory obligations

We only collect information that is reasonably necessary for our business activities.

Disclosure of Personal Information

Personal information may be shared with trusted third parties where necessary to operate our business, including:

Employees and authorised contractors of EESA
Freight, logistics, and delivery providers
Payment processors and banking institutions
IT service providers and cloud hosting platforms
Professional advisors (legal, accounting, or compliance)
Government authorities or regulators where required by law

We do not sell, rent, or trade personal information to third parties.

Cookies and Website Analytics

Our website may use cookies and analytics technologies to:

Improve website functionality
Analyse visitor traffic and behaviour
Enhance user experience

Cookies do not typically identify individuals personally. Users may disable cookies through their browser settings if preferred.

Data Security

EESA takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

Secure IT systems and networks
Password-protected databases
Restricted access to sensitive information
Secure document storage
Regular monitoring of systems and infrastructure

Despite these measures, no online data transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purpose for which it was collected
Comply with legal, tax, or regulatory requirements
Maintain business records

When information is no longer required, it is securely deleted or destroyed.

Overseas Data Transfers

Some of our IT service providers or cloud platforms may store or process data outside Australia.

Where this occurs, EESA takes reasonable steps to ensure that personal information remains protected in accordance with Australian privacy laws.

Access and Correction of Personal Information

Individuals have the right to request:

Access to personal information we hold about them
Correction of inaccurate, incomplete, or outdated information

Requests can be made by contacting our Privacy Officer using the details below.

Marketing Communications

EESA may occasionally send marketing communications, industry updates, or company announcements.

You may opt out of receiving marketing communications at any time by:

Clicking the “unsubscribe” link in our emails, or
Contacting us directly.

Data Breach Management

If a data breach occurs that may result in serious harm, EESA will:

Investigate and contain the incident promptly
Assess potential impact
Notify affected individuals where required
Report the breach to the Office of the Australian Information Commissioner (OAIC) where applicable

Changes to This Privacy Policy

EESA may update this Privacy Policy from time to time to reflect:

Changes in legal requirements
Updates to our business operations
Improvements to privacy practices

The most current version will always be available on this page.

Contact Us

For questions regarding this Privacy Policy or to request access to your personal information, please contact:

Privacy Officer
Economical Engineering Services Australia Pty Ltd

Email: accounts@eesa.net.au